In its pending proceeding to review retail electric and gas markets, the New York PSC is seeking information and input from customers regarding their experience with ESCO gas and electric companies:
As part of the proceeding, the Commission is seeking public input on concerns identified in the Order namely: (1) Information for Current ESCO Customers; (2) Data for Potential Customers; (3) ESCO Referral Programs; (4) Low Income Customers; (5) Door-to-Door Marketing; (6) ESCO Contracts; (7) Purchase of Receivables; and (8) Other Proposals. A copy of the Commission’s questions can be obtained here. Comments should be submitted electronically by e-filing for Case 12-M-0476 or send them to the Commission Secretary at firstname.lastname@example.org. Those unable to submit electronically may mail or deliver them to Secreatry, NYS Public Service Commission, 3 Empire State Plaza, Albany, NY, 12223-1350.
In addition to seeking input on the areas identified in the Order, PSC has developed an electronic survey about customer experience with ESCOs.