Monthly Archives: August 2013

Albany Times Union: Turned Off By Cable Bills

Times Union — Don’t feel like a deadbeat if you’re having trouble paying that hefty cable bill this month — you are not alone. Over the past 12 months, Time Warner Cable sent more than 1.7 million past-due notices to residential customers in New York state — and shut off or suspended service to nearly 600,000 Read more…

Pin It

Stop the Cap!: Time Warner Cable Approved as a Regulated Phone Service Provider, Now Promptly Seeks Deregulation

Stop the Cap! — Time Warner Cable’s approval of its request to offer regulated “digital phone” service in New York has been quickly followed by an appeal for deregulation to loosen rules covering disconnection for non-payment and reduced service quality standards. The cable operator now qualifies — as a designated Eligible Telecommunications Carrier (ETC) — Read more…

Pin It

Albany Times Union:Hello? Hello? Hello? Hel… – Time Warner Looks To Make It Easier To Shut Non-payers’ Phones Off

Times Union — Time Warner Cable wants to make it easier to shut off your home telephone service if you fail to pay your bill, a leading consumer advocacy group says. New York City-based Time Warner Cable, which has 1 million telephone customers in New York state, asked state regulators back in May if rules regarding Read more…

Pin It

Utility Law Project Opposes Time Warner Petitions for Waiver of Consumer Protection Rules on Telephone Shutoffs, Billing Practices, Customer Service Standards

On August 1, 2013 the Public Utility Law Project of New York, Inc. filed comments opposing the petition of Time Warner Cable Information Systems (Time Warner) for waivers of New  York State Public Service Commission rules limiting the days and times when telephone service can be shut off for bill collection purposes, billing and collection Read more…

Pin It

Utility Project Opposes Time Warner Petitions for Waiver of Consumer Protection Rules on Telephone Shutoffs, Billing Practices, Customer Service Standards (New York’s Utility Project)

On August 1, 2013 the Public Utility Law Project of New York, Inc. filed comments opposing the petition of Time Warner Cable Information Systems (Time Warner) for waivers of New  York State Public Service Commission rules limiting the days and times when telephone service can be shut off for bill collection purposes, billing and collection Read more…

Pin It