Author Archives: NYUP

New York’s Utility Project wins ruling that Time Warner phone service quality reports to NY State Department of Public Service are not “trade secrets” and must be made public

In connection to the Comcast/Time Warner merger, Time Warner claimed  it could not provide service quality reports because they revealed “trade secrets.” This claim was denied by the Records Access Officer of the New York State Department of Public Service after the consumer advocate organization requested the reports. New York’s Utility Project has launched a Read more…

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Happy New Year for Con Edison: News Year’s Eve Proposal Would Continue High Rates if Approved by PSC

Con Edison filed new rates last year with data regarding a one year case, and the PSC suspended implementation of new rates until they could be reviewed.  Department of Public Service (DPS) Staff and other parties filed testimony regarding the filed one-year rate proposal, cross examination of witnesses was conducted over several weeks, and parties Read more…

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Con Edison Rate Pact to be Unveiled on Last Day of Bloomberg Administration

The PSC yesterday issued an Order extending the time to resolve the pending Con Edison electric, gas and steam rate cases to January 23, 2014 because a non-unanimous proposal being negotiated by active parties in the case is imminent. See Con Ed rate case running late amid settlement talks. At the end of the public hearings Read more…

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Con Edison: PSC Will Back Our Illegal Practice of Shutoffs for Bills of Deceased Customers Instead of Opening Accounts for Household Members

One of the basic precepts of the Home Energy Fair Practices Act, enacted in 1981, was to end the practice of denying service to applicants to collect the debts of former customers.  The law clearly requires the prompt provision of service to applicants who owe no arrears for service provided to a prior account in Read more…

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Union and Utility Project Oppose KeySpan Proposal to Reduce Walk-in Gas Customer Service at Eight Long Island Offices and to Relocate Call Center to Brooklyn

KeysPan East Gas Corporation has filed a proposal with the PSC seeking to eliminate all customer service assistance (except for taking payments) at eight of its eleven long island customer assistance offices. In an update, the utility says it will put a courtesy phone in  8 centers linked to their call center, which they also Read more…

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California ALJs Reject Utility Proposal for Pre-Pay Electric Meters with Remote Shutoff, Illustrating Important Role of Utility Consumer Advocates

On November 22, 2013, Administrative Law Judges (ALJs) for the California Public Utilities Commission (CAPUC) issued a Proposed Decision in a San Diego Gas & Electric (SDG&E) case rejecting the utility’s proposal to install pre-pay meters as a “pilot” project. Utility service is typically provided as a credit transaction, in that customer pays after the service Read more…

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Verizon Misses Service Quality Standards, Again

Today the New York Public Service Commission issued a report, received at its November 14 session, indicating that Verizon again missed major service quality targets.  Here is the conclusion of the Third Quarter 2013 Service Quality Report: The Commission’s approval of Verizon’s revised SQIP in December 2010 established a new reporting paradigm for the company. Read more…

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The Buffalo News: National Fuel near settlement on ‘excess’ profit probe

The Buffalo News — A potential settlement could be close in the state Public Service Commission’s rate case with National Fuel Gas Co. and its probe into whether it should recover “excess” profits that the Amherst-based utility earned over the last few years and refund them to customers. Six of the seven parties involved in Read more…

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