Time Warner Phone Customers Protected. Other Cable Phone Customers?

PSC Denies Time Warner Petition to Expand Times when Phone Service May be Interrupted for Bill Collection Purposes (New York’s Utility Project)

At its October 17, 2013 session, the New York State Public Service Commission denied the Petition of Time Warner Cable Information Services, LLC, to enlarge the times when phone service can be interrupted for bill collection purposes.  The Public Utility Law Project of New York, Inc. filed initial comments in the case generally opposing most of Read more…

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Brooklyn Daily Eagle: State says ‘No’ to Time Warner’s request for nighttime phone disconnects

Brooklyn Daily Eagle —The New York State Public Service Commission (PSC) on Thursday denied Time Warner Cable’s request to be allowed to pull the plug at night on phone customers behind on their bills. While companies are allowed to turn off cable boxes in the middle of Breaking Bad for lack of payment, phone service, Read more…

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New York Public Service Commission:Time Warner Telephone Disconnect Request Denied

State of New York Public Service Commission signaling its desire to protect consumers, the New York State Public Service Commission (Commission) today denied Time Warner Cable Information Services, LLC’s request for a waiver of the Commission’s rules regarding the hours and days it can disconnect telephone customers who have fallen be hind on their telephone Read more…

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Albany Times Union: PSC Rejects Phone Shutoffs

Times Union — State regulators have denied a request by Time Warner Cable that would have made it easier for the company to disconnect phone customers who fall behind on their bills. Time Warner Cable had asked the state Public Service Commission in May to waive rules that prohibit phone service shutoffs after 3 p.m. on Read more…

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New York PSC to Consider Impact of Changing Technology on Phone Consumer Protection (New York’s Utility Project)

The advent of alternative technological platforms for the provision of phone and other telecom services has generated consumer protection issues now on the agenda at the New York Public Service Commission for its October 17, 2013 meeting. The Time Warner Petition to Relax Customer Protection Rules for VoIP Cable Phone Service For years, cable TV Read more…

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Albany Times Union: Turned Off By Cable Bills

Times Union — Don’t feel like a deadbeat if you’re having trouble paying that hefty cable bill this month — you are not alone. Over the past 12 months, Time Warner Cable sent more than 1.7 million past-due notices to residential customers in New York state — and shut off or suspended service to nearly 600,000 Read more…

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Stop the Cap!: Time Warner Cable Approved as a Regulated Phone Service Provider, Now Promptly Seeks Deregulation

Stop the Cap! — Time Warner Cable’s approval of its request to offer regulated “digital phone” service in New York has been quickly followed by an appeal for deregulation to loosen rules covering disconnection for non-payment and reduced service quality standards. The cable operator now qualifies — as a designated Eligible Telecommunications Carrier (ETC) — Read more…

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Albany Times Union:Hello? Hello? Hello? Hel… – Time Warner Looks To Make It Easier To Shut Non-payers’ Phones Off

Times Union — Time Warner Cable wants to make it easier to shut off your home telephone service if you fail to pay your bill, a leading consumer advocacy group says. New York City-based Time Warner Cable, which has 1 million telephone customers in New York state, asked state regulators back in May if rules regarding Read more…

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Utility Project Opposes Time Warner Petitions for Waiver of Consumer Protection Rules on Telephone Shutoffs, Billing Practices, Customer Service Standards (New York’s Utility Project)

On August 1, 2013 the Public Utility Law Project of New York, Inc. filed comments opposing the petition of Time Warner Cable Information Systems (Time Warner) for waivers of New  York State Public Service Commission rules limiting the days and times when telephone service can be shut off for bill collection purposes, billing and collection Read more…

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Utility Project Asks Time Warner For Information Regarding Petition to Relax PSC Regulations on Snips and Allocation Priority of Part Payments (New York’s Utility Project)

Time Warner Cable Information Services (“TSWCIS”) has petitioned the PSC for relaxation of regulations governing its telephone service provided to residential customers through its Voice Over Internet Protocol (“VOIP”) technology, which uses cable lines to deliver phone service, broad band service, and TV service. See Time Warner Asks PSC to Greenlight Friday Afternoon and Saturday Phone Read more…

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