Brooklyn Daily Eagle: State says ‘No’ to Time Warner’s request for nighttime phone disconnects
Brooklyn Daily Eagle —The New York State Public Service Commission (PSC) on Thursday denied Time Warner Cable’s request to be allowed to pull the plug at night on phone customers behind on their bills.
While companies are allowed to turn off cable boxes in the middle of Breaking Bad for lack of payment, phone service, considered essential, has stricter regulations.
Time Warner told the PSC it wanted to be able to cut off service at night and on Saturday “for its customers’ convenience.” PSC, which maintains a customer complaint hotline, was not buying that argument, however.